FAQ
Where does Mount Valley come from?
Mount Valley is a swiss brand located in the East of Switzerland where mountains, valleys and nature is at home.
Which Non-Profit-Organizations get donations?
All our partner organizations are listed on our website. All donations will be distributed equal to our Non-Profit Partner. Mount Valley is also a Stripe climate partner that donates 1% for support against climate change.
What do I need to do to donate for a Non-Profit-Organization?
If you buy a product from our shop the donation will be forwarded to our partners automatically.
Why can I give tips at the checkout?
If you want to increase your donation you can give an additional tip at our shop checkout. For regular orders we donate 15% to our Non-Profit Partner Organizations. The amount of the donation depends on the ordered product.
Are Mount Valley products organic?
We have three different product qualities. We provide organic clothing, eco-friendly clothing, what means that these products were produced with less energy, less water and less CO2 emissions and we have a standard product quality.
Product origin
All our organic clothes such as Hoodies, Beanies and T-Shirts are sourced from Stanley/Stella or from Beechfield. These suppliers provide GOTS certified clothing in organic cotton and use recycled materials for their production. Additionally their products are PETA Approved Vegan certified.
More information: https://www.stanleystella.com/en-gb/our-path-to-sustainability
All our eco-friendly T-Shirts and Tanktops are sourced from Bella+Canvas. Their products are produced with less energy, less CO2 emissions and 7x less water than other brands. They stand for no sweatshops and are Platinum WRAP certified what means they fullfil the following standards: human resources management, health and safety standards, environmental and eco-friendly practices, legal compliance including import/export, customs compliance and security standards.
More information: https://www.bellacanvas.com/eco_friendly
Our Caps are sourced from Flexfit - Yupoong. This supplier is also WRAP certified and fullfils the required standards for a safe and fair production.
More information: https://www.flexfit.com/about-us/our-factories/
How long is the delivery time?
To minimize waste our products are produced on demand. For EU customers our products are shipped from Latvia. A few items are also available in the US. So the delivery time for shipping to EU countries is 4 to 10 days. For EFTA countries like Switzerland, Norway etc. the delivery time is 7 to 14 days. If you order a product from the USA that is only shipped from the EU the delivery time is 15 to 25 days. Deliveries from our swiss warehouse to customers located in Switzerland is 3 to 4 days. Due to the current situation with COVID-19, deliveries may take longer as expected.
What are the shipping costs?
Shipping costs for Europe are EUR 5.90. For all other countries the additional costs are EUR 8.90. The shipping costs are calculated at your checkout automatically depending on your location. Shipping for orders from 95 Euro are free.
Where are Mount Valley products available?
We ship to almost every country. We do not ship to Iran, Crimea, Cuba, North Korea and Syria. Delivery time and shipping costs vary depending on your location.
Do I need to pay custom fees?
Depending on your location you may have to pay import taxes and / or customs fees. We currently ship several stock items from our warehouse in Switzerland directly to our swiss customers. All other products are shipped from Latvia. A few items are also available directly in the US. Swiss customers pay around CHF 16.00 + 3% of the paid shop price for deliveries over CHF 65.00 (including shipping costs). Stock items from our swiss warehouse will not be charged with import taxes for swiss customers. We are working on a optimized solution. EU customers also don't pay import taxes.
Why do I have to pay additional costs for shipping and custom fees?
To donate as much as possible to our Partner-Organizations without increasing the selling price of Mount Valley products we need your support for additional costs.
How do I return a product?
We hope you don't want to return your products but if you want to return or exchange a product please contact our team at team@mountvalleycco.com
