Terms and Conditions
Return Policy
Every buyer has the right to return his received items to Mount Valley Clothing Company within 30 days (deadline: receipt of goods). Excluded are articles, which have been declared as Outlet-Goods or are discounted already. For returns and exchanges, the items must be returned in perfect hygienic condition, otherwise the right to exchange or return will be lost. The return costs must be paid by the buyer. Even if the order was with free shipping. Each returned product must be registered at our customer service. To return an article please use our contact form on our website.
Privacy Policy
The operators of this website take protecting your data seriously. We treat your personal data in a strictly confidential manner and according to the legal data protection regulations as well as this Privacy Policy.
Cookies
Websites often employ so-called cookies. Cookies do not harm your computer in any way and do not carry any viruses. Their purpose is to improve our services and to make them more user-friendly, effective and secure. Cookies are small text files stored on your computer by your browser. Most of the cookies we use are so-called “session cookies”, which are automatically deleted at the end of your visit. Other cookies will remain stored on your device until you delete them manually. They enable us to recognise your browser at your next visit. You can configure your browser so as to be informed about the placement of cookies, to decide to accept these on a case-by-case basis or to completely exclude all incoming cookies as well as activate the automatic deletion of cookies when closing your browser. Deactivating cookies may result in restricted functionality of the website.
Contact form
When sending requests via contact form, we save all entered data including your contact data for the purpose of processing your request and in case of follow-up questions. We do not pass on any data without your permission.
Google Analytics
This website employs features the web analytics service Google Analytics, provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. Cookies are text files, which are stored on your computer and enables us to analyse your user behaviour on our website. All information about your user behaviour generated by the cookies are usually transmitted to and stored on a server operated by Google in the USA.
For more information as to how Google Analytics processes user data, please refer to Google’s Privacy Policy: https://support.google.com/analytics/answer/600424...
Facebook conversion tracking
On our website, we employ the Pixel by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). This enables us to track a user’s activity after they have seen or clicked an ad on Facebook. By doing this, we can evaluate the effectiveness of Facebook ads for statistical and market research purposes. All collected data remains anonymous and we are not able to view any personal data of individual users. All data, however, is stored and processed by Facebook, of which we inform you to the best of our knowledge. Facebook may connect this data to your Facebook account and utilise it for their own advertising purposes according to Facebook’s data usage regulations: https://www.facebook.com/about/privacy/. You may enable Facebook and their partners to place advertisements on and outside Facebook, which may lead to cookies being stored on your computer.
Shopify apps
Our website uses apps licensed by Shopify, which for example allow us e-mail remarketing oder create heatmaps and user recordings. However, we do not collect any sensitive data nor transmit data to unauthorised third parties.
reCAPTCHA
In order to ensure that your requests sent via the Internet form are secured, we use the service reCAPTCHA provided by Google Inc. (Google). The sole purpose of the query is to determine whether information has been entered manually by a person or abusively in an automated process. The query includes transmitting the IP address and possibly other data necessary for the service reCAPTCHA to Google. Therefore, your entered information is transmitted to Google where it is subject to further use. However, your IP address is shortened first by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Your complete IP address is only ever transmitted to a Google server in the USA and shortened there in the case of an exception. Google will be using this information on behalf of this website’s operator in order to analyse your usage of this service. Your browser’s IP address identified by reCAPTCHA will not be linked to any other data stored and processed by Google. Google’s Privacy Policy applies. For more information about how Google deals with data protection, please refer to Google’s Privacy Policy: https://www.google.com/intl/de/policies/privacy/.
